Returns & FAQ
When will my order ship?
Orders are shipped Monday through Friday via USPS Priority Mail. Once your order has shipped, an email will be sent with your USPS tracking number. Orders usually arrive within 2 to 3 business days. Shipping rates are determined through the USPS calculator.
What if it is damaged/defective?
If your order arrives damaged or defective, please let us know within 48 hours of receipt of your order and we will ship you a replacement and include a prepaid shipping label for you to return the damaged/defective merchandise.
What if it is doesn't fit?
If you did not receive the product or size that you ordered, please notify firstname.lastname@example.org with your order number and we will ship you the correct item. We will also include a prepaid shipping label for you to return the unwanted merchandise. If you received the item that you ordered but decide once it arrives that you need another size, please email us for a return authorization (RMA #) with two weeks of receipt and ship the item back to us with the RMA # clearly noted. Once we receive your return, we will ship you your new item.
What if I just want to return something for a refund?
Orders may be returned for refund (less shipping) within two weeks of receipt. Exchanges and returns items must be in unworn condition.
Send returns and exchanges to: Never Elsewhere Returns 291 3rd Street Oakland, Ca 94607
What payment methods do you take?
Visa / MasterCard / American Express / PayPal
Where do your designs come from?
All Never Elsewhere designs are created in-house and through collaborations with local non-profits and artists. We do not carry designs from other brands. We do however, take design submissions from local designers. No guarantees that we'll accept them, print them, or use them in the future. Unsolicited work becomes property of Oaklandish, LLC. (The best thing to do? Submit an idea, let us review your previous work, get a contract and make money.)
Where do you have your shirts printed?
We print all of our t-shirts in our Oakland, California warehouse just steps from the Jack London Square docks.
Do you have a retail store?
Yes, we share a space with sister-company Oaklandish in Oakland, California at 1444 Broadway in downtown, but you can also click HERE for a list of stores that carry our designs across the country